James A.

Honest and Useful. Thank you for your online service. I have tried other alternative services but none of them even come close to yours

A unique (well appreciated) feature that they offer on the site is their online chat function which can be used for customer service or product related questions. The online chat is not the usually expected automated robot with autofill questions & responses. I was automatically connected & greeted with/by a chewy customer service rep and was able to finish my return in less than 3-4 minutes. Returns are usually free and i'm not sure if it was due to covid-19 but the rep processed my return in full and i was expecting him to send a return label but instead he graciously requested for me to donate my unopened package of treats instead to a local shelter or pups in need, if possible. I can definitely see how important inventory is when it comes to returns, especially in these times but i was totally touched by the request regardless of whether their a big or small business. It was a totally great gesture on their part & is only a small fraction of the pros of shopping with them. If you're ever unhappy with any purchase, i know from previous experiences of shopping on chewy, that they make it super easy & quick to help remedy any issues. Definitely will continue to purchase from them & will continue to highly recommend shopping with chewy!