Buyer beware! Barely 30 hours after purchasing a 3-month premium RSVP online dating membership, I attempted to log in to my profile a number of times but kept receiving the message USER NAME DOES NOT EXIST. Thinking I may have inadvertently deleted my profile I contacted customer support via email. I was advised by RSVP that my profile was deactivated as "a security measure" because I accessed it from a different IP. You read it right, RSVP inactivated my profile simply because I used an encrypted web browser (TorBrowser) to access the website from another computer. It wasn't until I made enquiries that RSVP advised me of this. My profile is professionally written. My photos are current and conform to the requirements. I didn't use offensive language on my profile. For some reason, they took offence to me using TorBrowser. Two emails to Nathan in customer support remain unanswered almost 4 days later. They are yet to respond to PayPal's dispute email. In fact I had to escalate to the CEO of Fairfax Media (the owners of RSVP.com.au) in the hope that my complaint will be actioned by someone in RSVP. RSVP's Terms & Conditions are also significantly imbalanced, favouring them over the paying customer - they have the opportunity to delete or edit anyone's profile at any time without having to give a reason or notice. Does this mean if they don't like your race they can delete, or if they don't like your inability to use proper grammar they can delete, or if you're not attractive they can delete? Apparently, yes. Is it right? No, of course not. RSVP.com.au DON'T provide a phone number, so those aggrieved may find it difficult to have an issue resolved - a thorough search didn't find a phone number, so they must go to lengths to hide it. EHarmony, on the other hand, openly list a toll-free number AND a live-chat window. I have since decided to lodge a complaint about RSVP.com.au with Consumer Affairs. I urge anyone who's received a similar (unsatisfactory) experience to do the same. Based on my experience, I would strongly recommend that people NOT join RSVP.com.au. I'm a paying customer and I'm felling like they've scammed me. I'll post updates as (if) they become available.