James H.

I've never been so frustrated in my life as I am dealing with VTrips. I was lucky enough to reach a customer service representative on 3 days ago who offered a 50% refund on my reservation or to move it. I discussed this with my other guests and we came to the conclusion that a 50% refund was best for our situation. Since then I've called, left messages, and numerous emails but no one is willing to respond. It seems as though the company is using this pandemic as a way to double-dip on profits. Costs are low with no need to clean empty units, government is offering bailouts and subsidies to companies like these, but they also want to keep the money of hard working Americans simply looking for a reasonable resolution to an international problem.