I purchased 4 major appliances from them. Three of them were severely damaged in transit. The company has been less than helpful in resolving this citing their "policy" of complete inspection within 24 hours. The refrigerator was bashed in the back, the stove door buckled and the dishwasher was so severely damaged that it spewed water out the top! Most of this damage was not visible on inspection. The dishwasher damage was hidden by the insulation around the dishwasher.