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Used to be a very good survey site a few years ago.Now its full of rubbish surveys which nine times out ten are a complete waste of time.Customer service should be removing site fillers and misleading surveys.The annoying american drawl pig comments should also be removed.I would reset the survey site as to how it used to be and making it more user friendly
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Hi James,
We are aware that some of our users have been experiencing a higher number of survey declines in recent weeks than usual. I'm really sorry about this as I know it is extremely frustrating.
Our Survey Tech Team have been investigating into this over the last couple of weeks and their findings suggest that this has been caused by a couple of reasons including the following:
1. The same surveys have been provided by a number of our surveys partners - which means you may have already taken part in a survey via one survey partner, so if a different survey partner invites you to that survey again, unfortunately, they will have to decline you (as you've already taken the survey).
2. There's been an increase in quality measures by our survey partners which are used to detect poor survey practices such as inconsistencies in survey profiles, straight-lining (providing identical/similar responses to every question in the survey) and speeding through surveys. Survey partners are now more likely to decline surveys for 'quality reasons'. To avoid this happening please check that your survey profile is accurate and up to date and that you are answering surveys to the best of your ability and that you take your time.
3. The survey content is much lower across the whole industry at the moment, which means more declines are likely as the surveys will get filled up more quickly.
I can assure you we are working closely with our Survey Partners to improve the situation, and we really hope they're able to do this very soon - it's very frustrating for us when our users aren't happy and are getting lots of declines.
Thanks, Jack. Customer Support Manager