I ordered several items from them and was missing one item so I contacted them with the problem via email. No response so I sent a follow-up and they asked for pictures, which I sent. No response after a week. I sent another email today and will wait to see if they will answer this one. The packing list had a spot for 'inspected by' and 'fulfilled by' but neither one was signed or initialed. Items I did receive are good but missing an item I paid for is unacceptable. I do not recommend them at this point in time. I will contact Paypal to see about a partial refund for the item I did not receive.