James M.

I reported to Action Fraud in April 20 that i had been badly scammed loosing circa £15K and receiving very abusive,
Harassing and abusive emails. No response! Followed up and spoke to their call center on the 21 May, they promised to escalate, still no response. I phoned again 13 Sept, eventually received a reply saying they had insufficient evidence. No one called or gave me a chance to send evidence. I was advised to report the abuse
And the Met have been good in at least agreeing this is horrific.
My frustration is that even their call center admits the service is appalling, but get no further than that.
No wonder this site is full of very poor comments as one says a better description is IN ACTION FRAUD.
I hope Pauline Smith the head of Action Fraud reads this, and has the decency to phone me to get a clear understanding of how bad their service is... James ******* *******.