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I had previously experienced a problem with an order that had not been fulfilled. Apparently emails from the company were going into my spam filter, so I didn't see them trying to resolve the issue. After realizing that I hadn't received my previous order while placing another order, I negatively reviewed the previous order. They immediately reached out to correct the situation, and it's clear that they truly care for their customers. Thanks Swiss Knife Shop for restoring my faith in your fine business.
Tip for consumers:
If you are ever disappointed with some aspect, reach out to them. They really do seem to care and will work hard to make it right, even if it means that it might take a while for a reorder to come in from the manufacturer.
Products used:
This is perhaps the best site to find exclusive and authentic Victorinox products.
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