I have sent my watch in for repair three times and each time it comes back a little bit worse. The first time, it was cleaned and running but with issues. The second time, it came back with the issues still there but some debris under the watch face. The third time, I'm not even sure they took it out of the box. This place is a scam and should be shut down. I'll be writing to the manufacturer of my watch (Ulysse Nardin) to advise them that they should rescind their authorized repair status (if they ever really granted it).