James W.

Tried ordering on-line. Awful website, banners, flashing bits, trying to increase order values. Supposedly offers a PayPal to pay but no option on checkout. Demands car reg number even for wiper blades. Then simple items like two normal wiper blades and an oil filter removal tool will take a week to be available in store.

Foreign call centre. Phone number tries to field calls to chat on website.

Rubbish, frustrating and awful experience. I spent my money elsewhere

I bought a £30 item on eBay and paid by PayPal. Delivery was supposed to be 21 June and Yodel tracking showed that it had been delivered at 11.59am although no card had been left to say where. No package anywhere at my house, or garden or in the shed. The seller asked me to check with neighbours, look in my dustbins etc but no joy. EBay couldn't help at all as they said tracking showed the package had been delivered. Same with PayPal.

I tried phoning Yodel using a phone number eBay gave me because yodel quite clearly don't want people to phone them. No answer at all anyway. I tried webchat for two days but "no advisor available".

Today, 24 June, the package was dumped at my front door, damaged, with no effort to put it around the back of the house or in the shed. Then the yodel tracking was amended to say it was delivered today.

This company is a total disaster, based on my experience. UNCONTACTABLE and quite clearly couldn't care less or enough to have people answering a phone, answering webchat or handling a parcel with respect and delivering it properly.

I will never purchase from any seller of any item if they used yodel for delivery. I will always buy somewhere else.

A total shower who deserve every bit of the bad publicity they get