Easy to use and it's pretty simple. Flick through random stuff I like and download it really quick. As for the issues, any problems I've had have always been hard to get sorted. My recent issue was the app stopped working. After sorting it out by myself I got it working again only to find out I couldn't use any of my previous downloaded samples/ presets. I was told I would have to pay again for more credits just to download my samples again for free. I have thousands and that will take a long time. Customer service is a joke and the way the platform is run is absolutely disgusting.