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If I could rate zero stars I would. I ordered the Vivian wig March 15. They didn't contact be back for over a week, when they guarantee 48 hr shipping… Getting a bad feeling I ask for them to send a photo before shipping, the lace is atrocious… NOTHING like their advertisements. They then "issue a refund" and declare I must contact a third party I've never heard from, with no information to track my refund of almost 1000 dollars. These are horrible people with no morals.
Tip for consumers:
These people should be in jail.
Jamilah H.'s review of Hair Vivi earned 6 Very Helpful votes
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Hi,
We are sorry to hear that.
About your refund, we indeed refunded you and showed you the proof. We can only refund via the same way customers paid. Not only you, but all customers will receive the refund the same way they paid.
So we suggest you contact your card back to look into it.
If you still cannot receive it, please contact service@hairvivi.com without hesitation, our customer service will help you.
Hairvivi