Jane K.

This is a branch on West Broadway of Vancouver. They always refuse to provide sleeves for hot drinks. When I ask one, the csr rolled her eyes and advised that we don't have sleeves. I asked for an extra cup instead. She ignored my request and let me waited for 10 minutes before rudely passing me one. Later, her manager told her that I was very demanding and asked her to ignore customers like me in the future. I felt very uncomfortable and disappointed. I don't think customers who spend their money there deserve such service. This is my last time in Timmy, period.