Jane O.

I placed an order and sent an email the next week merely inquiring as to a shipping date and tracking information, as the charge had already gone through on our credit card. What I received back from Jacques was a political tirade, blaming "leftist Democrats" for shipping delays. I asked, since my order had not yet shipped, that he cancel it as I felt his response was uncalled for an inappropriate. His response, and I quote him as follows: "These people are pure evil. I have been in business for over 28+ years with this company. Clinton and Bush did not help, Oscumba was a disaster, and Biden is a full on Criminal. The Demonrats are literally lying, cheating and stealing the USA in to the Toilet. It is a fact, and you do not have to like it, but it is my policy to never lie to anyone, and I am not going start with you.
If you want your order cancelled, please know we do have a policy on cancellations...
Please, save yourself, get away from the Lefties, and the Demonrats as fast as you can.
You can thank me later."
I don't think I nor any other customer need to be subjected to that sort of thing when ordering water filters on-line.
He charged me a $47.20 cancellation fee, as it's "policy".
Order from this company at your own peril.