Janet C.

I brought an adjustable queen bed frame over $1300 & top of the line mattress. After 3 months the $3000 mattress had to be replaced because it sagged. Now after 6 months the adjustable base has stopped working in the upright position. I'm 75 & they said I have to go thru their warranty dept file a claim. Crawl under bed and get lot # (7to 10 days or more) because they deal with 3 companies for bases and they aren't sure which manufacturer made my base. I can't even sleep in the bed. Dont buy from mattress firm, if you do and the product is defective, you will be sorry.