Janice L.

We bought some outside lights which unfortunately was not compatible with the dimmer we used (Lutron). I had messaged Lighting NY. Melissa Mitchell was the Customer Care Advocate who responded to my email. She emailed the manufacturers and kept following up with me. She suggested that we contacted Lutron and even after that, she still followed up to make sure our issues were resolved. She also said we could return the items. We love the look of the fixtures so we just decided to keep them. I don't think I have had a customer service rep followed up consistently as she had. Usually I am the one who contacts companies and you may or may not hear from them. She is amazing! Bec of the attention to service of the customer service rep, we would def keep Lighting NY for future needs.