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I ordered two bracelets. The quality was great and shipping was on time. But the bracelets smell very strong like mold. After waiting a week to see if smell would subside it didn't. Emailed customer service and was told to wrap it in newspaper and baking soda. Huh? They refused to accept my return or entertain an exchange. Terrible service.
Janita H.'s review of Cape Diablo earned a Very Helpful vote
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The ( over $50) watch bands are poorly made and unravel easily and fall apart. When you contact...
Paid extra for expedited shipping (3-6 day) and come to find out these products are being shipped...
Hi Janita! We apologize for the inconvenience you've faced with the quality and smell of the bracelets. Your satisfaction is important to us, and we're sorry for any disappointment caused. We'll look into this issue and improve our processes to prevent such occurrences in the future. Please connect with our customer service team again with your order details, and we'll work to find a suitable solution for you. Your feedback is appreciated as we strive to provide better service.