I ordered a dress for my son's wedding. The dress was well made, but it was way too small and it was too heavy for the occasion. I contacted them and they did respond, but only to tell me to take it to a tailor or give it to a friend. You cannot return the dress. They have very poor customer service and basically will not refund or exchange. I discourage anyone from using them. So disappointed! Still on the search for a dress and out the cost of this dress!