This company is a SCAM! They use scam websites that throw up a message that says that you have an infection and that it needs to be resolved immediately and to call Microsoft. The number mysteriously calls someone who says they are authorized by Microsoft but they are not. Anyone who knows better knows damn well they are not. They have NO fee structure and charge whatever they think they can swindle out of the sucker on the phone! The FTC is investigating them. PLEASE DO NOT PAY THIS COMPANY! IF YOU HAVE ALREADY PAID THEM CALL YOU CREDIT CARD COMPANY OR BANK AND REPORT THIS AS FRAUD!