Jasmin O.

Lincoln, United States

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ModCloth

Women's Clothing

“Terrible company! Scam!”

5/1/22

BEWARE! This company has had my return for 15 days now, and has acknowledged twice it has my return in their possession, but has not refunded me. The first email said within a week, then 14 days, then maybe around May 5th which will be 20 days. This is really ridiculous as they have acknowledged they have it and no other online store does this to their customers. Worst customer service ever! I have turned them in to the better business bureau and will let others know on social media to BEWARE of this scam of a company!

Tip for consumers:
Avoid this site

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Jason B. – ModCloth Rep Over a year old

Hi, Jasmin. I'm sorry for any frustration or confusion regarding our return processing time frame. As stated on our website, it can take up to 14 business days to get a return processed after it is received back to our fulfillment center. You can read more about this here: https://modcloth.com/pages/return-policy. Please rest assured that if you do not receive your refund within that time frame, our Customer Care team will make sure it is issued for you. We will not leave you empty-handed. In the meantime, I will be sure to share your feedback with the appropriate teams.