I purchased hosting in January 2023. Migration was very quick. Hosting is fast (faster than two previous providers).
However, customer service sees you talking to numerous people as each reply is answered by another Hostinger employee and not all of them are as consistent or clued up as they might be.
The worst is the Finance Team and billing issues. Despite them agreeing the amount charged was incorrect they refused to refund the error. Instead, assuring me that it would be correct next time it was billed!
What was a good initial experience is now a bad one.
Be very careful about charges. Check and check again and take screenshots as Hostinger's Finance Team don't do refunds. Once they have your money its gone. I found out too late.
Hi, Jason,
Thank you for voicing your concerns. We treasure our customer's feedback, as your candidness is a valuable tool to our constant self-improvement process.
We aim to investigate this billing situation and clarify everything — for that, we invite you to write us more details on your account and the case via quality@hostinger.com. Count on us!
Kind regards,
Gabriela