Jason H.

I currently have a claim going through Hampton Lovett for the ratings period 2017 - 2023. It is still ongoing and nothing to suggest that it won't be a successful outcome as they've done a lot of preparation work and have now lodged a claim with the Valuation Office. I know this can take time.

I then recently received a letter from their Marketing department saying that I would need to submit a new claim for the latest rating period and would I like to ''fast-track' them looking into this for me. I signed a blank form and have now been presented with another invoice! When I questioned this and said I hadn't agreed to extra costs at this stage, they started getting very threatening and then presented my old signed form for the previous case they are handling for me. Wow! What a way to treat an existing customer!

I was ready to defend them and say they are doing a great job for me but this most recent experience has really made me doubt them as a company and I'm not really sure anymore. I've definitiely seen another side to them