jaume b.

A disaster. I bought two pairs last Thursday while traveling in the USA. When I arrive in Spain, the two boxes have the alarm on that they did not remove in the store (even though the alarm went off, the employee does not think of telling me to remove the alarms).

The second disaster comes when one of the shoes has a different size than the other, a 37.5 vs a 39.5! My fault for not checking, but I didn't do it because in Spain it is always checked by the employee

Lastly and almost the worst, I write to Converse Europe who tell me that this is carried out by Converse USA, which are different. I call the store where I bought and they tell me that I should deal with it with customer care converse. When I call they tell me, no, that the store must resolve this only if it accepts returns via postal mail (the store subsequently tells me no...).

Gentlemen from Converse, don't you have a unified policy regarding operations? Don't customer care know which stores accept returns or not? Since you cannot accept a return via postal mail, but instead you can accept it in person (taking into account that I want to pay for the shipping! Although you should pay it...). It's surprising that you don't want to do anything to fix it, you ruin the relationship with a person who has been buying Converse for 30 years and that my children also wore because they didn't want to fix an issue that was easy to solve.
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