Jayne L.

What an absolute nightmare I have had from start to finish! I ordered a Christallini dress for my 50th birthday. I received the dress to try on about two months before and thought it looked lovely. The day before my birthday the dress was due to arrive before 12 noon. My daughter waited in but it didn't turn up. They then said it would be with me. After many calls to DHL and then being told it would be delivered by 3pm it still didn't turn up. I had nothing else to wear so needed to time to go out and get a dress so rang them again and they assured me it would be with me before 5.30pm. It still hadn't shown up. It eventually turned up at 6.30pm! I was just happy to receive it so didn't pay much attention and just hung it up. The next day when I put it into the dress cover I noticed lots of tears and rips in the material and upon close inspection it looked like an old rag! By this time I had nothing else to wear so had to just go with it! Since then I have been trying to contact them to get a refund and to date they have not picked up the dress or given me a refund. Never ever again! Terrible service and awful dress!