J B.

After back and forth dispute about whether my orders were delivered or not. Initially I was refused a refund. My very first purchase were Prada sneakers that was dead stock everywhere so I ordered them here. Received them( it was a signature based package- that was not signed by me back by another recipient but nevertheless I got the package because it was sitting on my door step because fedex signed for it without my authorization why I was not home) I sent it back because they were too small.
Purchased two more item and never received them. I called to inform the company so they could follow up with fedex. I spoke with 2 different managers who insisted I look at the Q&A page about shipping.
They stated they were unable to give me a refund because the proof of delivery was successful. Given in fact that the last package was signed by a complete different individual. I guess they think fedex don't make mistakes. I followed up with fedex my self and fedex told me that they did not opt into starting a missing package claim.(FYI: even if the proof of delivery says successful Fedex will open up a missing package claim ONLY BY THE SHIPPER) So they were refusing to issue me my money back and file the claim.
I contacted them very Politely in the beginning, however, my patience gotten really thin because every time I was told someone would reach back out to me within 24-48; would turn out to be a week with the same disappointment. I was on the managers time. They are Fradulent and you have to down right use profane language for someone to take you serious. They closed my account but they could have saved theirselves the time because I WOULD NEVER ORDER ANYTHING FROM THIS FRADULENT SITE AGAIN! Please be aware the customer service reps are rude, lazy and down right useless. Avoid shopping here at all cost you will not get refunded for a missing package regardless of what you say.