Jean Claude D.

I got caught three times with this shop. If you receive an item that is not what it is supposed to be, it is next to impossible to get return and refund. They represent sellers that have no ethics, and they won't support you in any ways. A wrong item is sent? They let you deal with sellers that will try everything possible to discourage you from asking for refund. You will be asked to take photos, take measurements, and so on, and when you do, they do not refund, they keep asking for more and more information, then your case gets closed! I did sent them photos showing clearly that the item I ordered and the item I received are clearly different; they just insist making the communication more and more complicated to the point you abandon. Fortunately I have a credit card that is solid protecting from fraud, so I finally got refunded, but my friends, this took so much time and effort, thank god I am retired, that the average person would simply abandon. Etsy will not help in the process, they let their suppliers get away with sending bad merchandise and that is it. As long as they make money, they won't support you at all. I will never again buy through this rip off shop. I hope sharing my experience will save people going through the trouble I had to go through. You do not save money buying from this shop, you just buy yourself headaches.

Worst flight I ever took. We were supposed to leave from Ottawa (this is why we selected Flair). After buying the tickets, we received a notice indicating the flight we booked was to leave from Montreal instead of Ottawa! We had to take the train, at our own expense, to go to Montréal to take the flight. On that flight, there was no tablet, no pouch, absolutely nowhere to put our water bottles (the do not have water on board of this plane... how cheap can you get!). The supposedly application to access menu or view movies was not working: No Wi-Fi on board! In 2024? How cheap can they be? Most annoying flight we ever did! We landed in Cancun much later than expected, causing loosing one evening at the resort, arriving too late for restaurant or buffet, we had to have dinner at midnight with room service. On the way back, the flight was delayed because of staff shortage; how unprofessional can this company be? We finally took off late and made it home at 3am instead of 11 am as planned! Bad Bad Bad! Flair? Never again! Never!

I went to the Kanata RBC bank and asked for a Master Card that I wanted to use for auto-payment with various businesses. Being a current customer, I just signed a request form and received the card by mail shortly after. Few months later, I contacted the bank to have a $2000 increase, from the original max $2000 credit to avoid exceeding the max credit limit. This is where the problem arouse. They asked me all sort of questions about my house, that I fully own, taxes I paid, proof of my retirement income, and on. I just can't believe this; I was treated like someone who never had a credit card in life! Finally, they refused the credit claiming I had very bad credit record due to very high debts! I never had bad credit, I own my house and cottage and our two cars, all other credit cards are paid in full every month; Ii never had credit dispute... Nothing! It turned out that, when I closed a Master Card with Bank of Montreal few months before, there was an error from BMO for an amount of $4 dollars and cents, that they reported to the credit bureau, thinking I hadn't settle a payment when I closed the account. I contacted BMO and they apologized and corrected the error. So RBC claimed I had high debt problem for an amount of less than $5.00! This is totally ridiculous! So I contacted the ombudsman to report such an incredible treatment. After filling a form explaining all this, the ombudsman replied that they have no authority on the process banks use to evaluate individual's credit records. I consider RBC has treated me in a very poor manner. They have insulted me with false accusations. They showed absolutely no respect for me. They don't have enough judgement to evaluate people's credit history. I feel the ombudsman have failed in their mission to resolve an issue like this. We own over a million dollars in property and goods, we never had bad credit reports, this situation showed how RBC is irrespecutful with people and their attitude goes by as if everything is normal. My advise; don't go to RBC for credit, they don't have the knowledge to do money business.

When I sold my unit in Château Vanier condo, the notary requested a document from this management company stating all automatic payments were to stop on June 1st. It took a few days to get the document. Despite this management company's document, they did take payment from my bank for the condo fee and the special assessment for month of June. Note: the special assessment has been paid in full at the transaction time! And I no longer own the unit so why are they making me pay for the new owner? They were informed by the new owner that this shouldn't have happened. Well, they took another amount for the (paid!) special assessment from my bank for another month. These people handle finances very poorly. I contacted them and indicated I will take legal actions against them shall they continue to take money from my bank fraudulently. Fortunately the bank protects us from fraud so the money was returned, but frankly, I am very happy not to be administrated by these incompetents anymore. Stay away from all condos under their wings.

Reaching BMO here in Kanata is a plague. They do not answer the phone (I once waited three hours then their line hanged up). There is a possibility to send them electronic messages and they promisse a reply within few days: I left three messages and never got replies... Never! So my only way to contact them was to go to the branch here on Hazeldean Road. Frustrated by this, I decided to close my Master Card account. Well, I went there, sat with a lady, and she did everything to close the account (supposedly). Yet I kept receiving statements claiming I owe money (interest on interest for a non-existing amount). I went on site another time and asked to reach the Ombudsman so this account gets officially closed. The lady I met told me she would do all necessary steps to definitely close the account, no need to reach the Ombudsman. It took a solid 15 minutes before I was finally free to go. Well, I still receive statements! The account is not closed. I will not bother going there another time: they just don't have the competency to close the account. This is a shame for a Canadian Banking business. I shall never do business with BMO, never!

Original review:
Ordered a figurine from them. Package was not trackable so i tried to reach them: they never replied to my many messages. Finally the figurine arrived missing an arm! I contacted them for replacement or refund: they never replied! This company is a scam all the way! Stay away at all cost.

Tip for consumers:
Customer service is inexistent! Very poor experience all together.

Products used:
Figurine

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DHgate C. – DHgate Rep
5/26/22
Dear Jean Claude D.,

Good day and thank you for contacting DHgate Customer Service. I'm sorry to hear that you received damaged item. Please provide us your order number or tracking number. That way, we can check the status of your order and we can provide the correct resolution to your concern. You may also contact our live chat support for real time assistance in this link: https://www.dhgate.com/contact/contactus.html?act=oldpageload&dspm=pcen.help.services.1.BJrOgLhPlAD8l2RHcV79&resource_id=#pu1812_helptop-contactUs

We appreciate your patience and cooperation.

Best Regards,

Mich
DHgate Customer Service
DHgate.com
----------------------------------------------------------------------------------------
1 June 2022:
I went to the indicated link and provided the information.
Order number: *******345
DHgate has ignored my message AGAIN!
This must be the worst online place on the web.

Providing feedback to amazon.ca is as useless as praying for piece in the world, well, at least the latter inspire hopes, amazon doesn't! After many disastrous calls to amazon.ca to correct delivery problems, I wrote to *******@amazon.com hoping to reach upper management. I did! But they are just as useless as their regular customer service people. No wonder the service is terrible; the leaders are! This company is at high risk of collapsing because they are so big that they lost the ability of correcting bad services from customer feedback. And there are no ways to go over customer service leaders; they just block the chain right at their offices! Their attitude is sinking their own company!