Anonymous A.

I've never been so frustrated with a company that I completely gave up and looked for another supplier. I've lost 2 weeks with this company for procuring an item for a client of mine. My original question was never answered. When a rep finally reached out, it was like she was answering different questions. She just seemed to not only lack knowledge of the products she is selling but incapable of understanding my simple questions; there was no language barrier. When I would email her, I would lose time getting a response to my email with an answer to a different question. When I asked if she could call me on the phone, she didn't. When I called the main number for help, I was told she would call me back. Finally, after losing 2 weeks, I called again and asked to be placed with a new rep as I am getting nowhere with this one. So he takes my information down and transfers me to the SAME REP! Unbelievable... What are these people actually doing there?