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I use world remit every month and have never had an issue, until now. I did a transfer on the 29th of September using the same reference i use every month and the transfer hasnt been done, theres no online chat and i have tried calling 3 times to speak to a consultant and the wait times are awful.
This really leaves a bad taste in my mouth.
They really need an online chat to deal with customer queries.
World remit please contact me to resolve my payment issue and please activate an online chat help function so that your customers can be helped on time.
If my money isnt paid or refunded ill be opening a fraud case.
Tip for consumers:
I am disappointed at how difficult it is to get hold of customer service, you call and the wait times on the call increase instead of decreasing.
If I don't get a refund ill definitely be lodging a case of fraud.
This kind of business practice is unacceptable.
Jeanette L.'s review of WorldRemit earned 2 Very Helpful votes
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