Jeannette B.

Their products average and shipping prices are high. The split my account into 2 accounts so when I paid off my balance, I really hadn't and then they could charge me a late fee for not knowing about the second account. I held for over 1/2 hour and got one representative who passed me back into holding stating she couldn't help me. They company closed half of its business down this year. Avoid at all costs.

Up until this month, I was a regular customer who was happy with my purchaes. The company did not charge me sales tax and delivered a letter in February saying I owed sales tax. They provided little information so that I am paying tax on exempt products in my state because they mixed taxable and non-taxable and provided false tax information to my state. I will now buy from Amazon who can probably handle state taxes.