jeff o.

I hope this helps people know the integrity of rockler,, i recently put a item in my cart to buy from rockler online,,, and after i went to the checkout to pay for it,, it came up that i had a gift card and it included it in the price,, which reduced the price,, well i waited about 2 weeks before i actually decided on getting the item,,, when i went to pay for it,, needless to say the gift card and the amount was still in my cart which is 72.00,,, i ten went tru the process of ordering it and it poped up on the screen saying gift card was no good,, now the people at rockler are saying this was a glitch in internet ordering,,,, so basically i just got cheated out of 72.00,,, personally i would not buy anything from a company thats as shady and dishonest as rockler,,, i know that amazon at times are higher than other places,, and amazon does sell rockler,, but if i wanted it i would pay the difference and buy it from amazon,,,,, trust me,,, i have delt with amazon and they do satisfy the customer,, even if its a loss to them,,, and the lady i spoke too at rockler was supposed to be a supervisior,, her name was julie staples,,, which at this writing i have tried to get in touch with her twice before now... i can understand about a glitch in the computer system,, but at that point rockler should be held responsible for it,,, i know that when you buy from amazon,,, that if the mistake was on there end,, they look out after their customers,, so in closing,, if you want a product that rockler sells,, buy it from amazon,, they will not cheat you and do take responsible for what they sell or your purchases,,,,, unlike rockler which has no integerity or business ethics whatsoever