My old Motorola V551 was not in the Cellunlocker database and they asked for IMEI and carrier confirmation. I confirmed and Cellunlocker told me they were expecting an undated database in a few days. Three days later I had a working unlock code. After first hearing that my phone was not in the Cellunlocker database, I contacted another competitor. I was also told my phone was not in their database and after I confirmed the IMEI and carrier they told me sorry and refunded my payment. Cellunlocker went the extra distance for me and I now have a working spare travel cell phone. THANKS!