Jemma T.

I received a faulty combo toilet which could not be fitted by the plumbers. I called and I had to log a ticket which I was told could take up an hour to get the email link to upload them. This part was fine... a few hours later and no reply so the plumbers did what they could but then nothing. Email said I would hear back within 24 hours. I called and was told it could take 48 hours and there was nothing I could do to speed up the process. So the plumbers could not finish the job so we were left with no hot water while waiting for a reply from appliances direct. 48 passed and nothing so I've asked again for an update am still waiting for anything from them. Terrible customer services!