Jenna W.

I bought many items from the online Guess store and the dates kept changing and one of the parcels were now scheduled to arrive after my international flight home, you think I could get any assistance or replies from them? NOPE, NONE….

I rang & it RANG OUT dozens of times,
I emailed 4 times NOT ONE REPLY
And I even tried to go on live chat and they ABRUPTLY ENDED/DISCONNECTED it twice after I waited ages to finally be connected to an agent!

Absolutely disgusting assistance for any online shopping enquires/issues that actually require them to do their jobs by resolving issues…

Now because they change the dates to suit themselves after you pay express; I now have $220USD parcel coming to the holiday rental property after I fly out; that too is also full of gifts for family members from our holiday that they now aren't getting.

I'm appalled to say the least, never buying Guess branding again & I bought them very often.

Conclusion: If it doesn't involve putting money in their pockets, they are not interested in assisting customers….

DON'T USE... Paid $60 for express from the UK to Aus shipped 22nd Oct and it's the 12th Nov NO shipping updates in 12 days, NO parcel, NO correspondence about delay, when I contacted them (twice) NO assistance or accountability... How on earth do such an incompetent company say in business! Yet ASOS stay using them just because they are cheap for them to use, ridiculous.