Ordered a $120 sweater on Sept 5th. It never arrived. When I reached out to their customer service, they told me It was my fault b/c I didn't pay $.99 for optional insurance & basically told me that they can't help me or give me a refund for their item that never shipped out to me. Thankful Instagram will support the customer & refund you in full. I had to go through insta to get the refund. Don't order from this place, pretty sure it's a scam.