Absolutely despicable company please beware they lie lie lie say one thing and then take it back. I've been told by JAL that I'm entitled to a full refund and yet travango are saying I yes I need to get an email from JAL myself. Got a call saying yes we've received the email and they've requested my full refund and an hour later got a call to say that they are still waiting for me to get the email. COMPLETE BUNCH OF LYERS AND AN EXTREMELY FRAUDULENT COMPANY I WILL BE GOING TO ARBITRATION TO RETRIEVE WHATS RIGHTFULLY MINE. PLEASE BE WARNED OF TRAVANGO