Ive ordered several times from them. The first time was a good experience. Good quality bag, no complaints. 2nd order came in and quality of one of the LV bags was terrible but the other chanel was good. Ordered again (3 bags) and they only sent 2. After much discussion they said they would send again with my next order. So i should now have 2 bags coming. Only 1 came AGAIN. Never sent photos, never sent tracking number, out of stock of everything. After 3 months of hunting down my order I finally received. The quality is TERRIBLE, not even real leather. I would not be caught dead with any of these bags, looks so cheap and fake looking. Cant even wear in public. NEVER AGAIN. Save your money! Quality and service is AWFUL now.