Jennifer F.’s Reviews of MountainRoseHerbs & more

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Herbs

2/9/23

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They are extremely slow to ship (upwards of THREE WEEKS), their prices are very high comparatively, and they do not take care of their customers. I have been a long time customer of RMH, but since it was taken over by new owners, it's gone downhill drastically. Save yourself a headache and order elsewhere.

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Thank you

Jessicka N. – MountainRoseHerbs Rep Over a year old

Hey Jennifer,

We completely understand that our current shipping times are not ideal. As you saw from our emails and the estimated shipping time provided when placing your order, we did get very behind as a result of a new software implementation. The good news is that our shipping times are improving and we have fixed the issues that caused the majority of these delays. These issues are temporary.

We also apologize for any confusion regarding the ownership of Mountain Rose Herbs. The current owner has been the owner since 2001. We are not under new ownership.

Lastly, it can be a security concern to publish your tracking information publicly so we would highly suggest that you remove your image or at least re-crop it to include the point you are trying to make with the order and shipped dates without the tracking details.

Thank you again for taking the time to leave your feedback. We wish you the best along your herbal journey, no matter where you choose to practice it. ~Jessicka