Jennifer O.

Long since gone are the days of customer service and friendly human contact. I went to my local Michael's store in Webster NY and proceeded to get the many supplies I needed and some that I didn't. I had a full cart of well over 150.00 worth of merchandise and proceeded to the cashier. There was one employee who asked if I was paying by card or cash. I asked does it matter which she replied if you're paying by card you can use our new self checkouts. I asked what if I'm paying by cash? She said than it will be a min while I get another employee to watch me cash you out. I asked oh are you in training she said no its just policy because it's cash. I asked what if I don't want to use the self check out. After all I don't work here and I never use them I think they are extremely unpersonable. She said those were my only 2 choices. I then said so let me get this straight. If I use a card I will have to check myself out where you will then watch me to make sure I'm scanning everything in my cart. But if I pay cash then not only do I get you to do your job but I also get another employee to watch you do your job because they don't trust you. The girl just said yeah basically. I was shocked. I know a lot of stores have become very lacking with human interaction with their customers. However I feel if I don't want human interaction then I can order stuff online. However, if I have take my time to go to a store,obtain merchandise and then pay for it than I should at least have the option of having an actual person who is getting paid cash me out. If I'm going to check my items out and bag them than at least I should be getting an employee discount. I'm tired of big corporations cutting jobs, and human interaction with their customers all to save a buck. Pretty soon it will be the customers coming to empty the delivery trucks and restocking the shelves. Needless to say I left my cart full of items and walked out of the store and went to Hobby Lobby where they don't have self checkouts and I wont be returning to Micheals. By the way 2 other women followed me out who were standing in line and ended up going over to Hobby Lobby too.