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I ordered a men toiletry bag with monogram. Received the item without it 3 days before Christmas. Called customer services, was told would get a call back- nothing. Currently on the phone with customer service trying to talk to a supervisor - got over an hour. They are giving me a run around. Horrible customer service. Assuming I will not get my item before Christmas, and never ordering from Pottery Barn again.
Jenny K.'s review of Pottery Barn earned a Very Helpful vote
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