Jen W.

Not very impressed! I ordered two blinds on the 18th November. After checking on the 'track order' as requested, I could see that the dispatch date kept being extended. On writing an email today to check where my order was, I was called by the customer service department, whereby they informed me that they had 'bad news, and unfortunately my order had been lost'. However their solution was to either refund me or reorder! However, as far as I'm concerned, this in NOT a new order, I'm just awaiting my original order to be made - however so far they have not expedited my order, and my order has been put to the back of the queue and offered me a new dispatch date of mid January - a month from now!
Really not acceptable.