Jeremy A.

I had recently hired an company that advertised themselves on Gigsalad as a event services company. They promised me 2 wait staff and 1 bartender with specifics to whom would be attending with names and custom uniform sizes for my branded clothing to wear at my event. At the time of the event, the staff that I was promised did not show up except for one and that person had to change roles from wait staff to bartender last minute and didn't have any tool to do the job. The 2 fill-in wait staff came late and under dressed for the event and I had to purchase them plain uniforms last minute due to the event company "About Last Night" not communicating with them clearly. ALN had told the fill-in staff that uniforms would be provided at the event space, which was a lie since the uniforms as previously discussed were custom to the original staff they had promised and could not be used. During this time, "About Last Night" had not bothered to reach out to me to inform me of the situation so I was left to sort out everything during the event which affected the event negatively. They came ungroomed and didn't have the basic understanding of how to serve or prepare the food. I had to plate everything myself and the food was under cooked. When speaking to them afterwards, they had told me that "About Last Night" had called them the morning of and that it was their first day and they had no experience at all. "ABOUT LAST NIGHT" said they only received the last minute change 1 hour before the event which is also a LIE since the time to find new staff, New staff having time to clean up and get ready, and the travel time it took the new staff to get to the event location by public transit would take them at least 2hr 30min approx. Throughout the evening they had to be walked through every step and still made massive mistakes. Realizing afterwards that "About Last Night" tried to avoid Gigsalad's "Worry-Free Guarantee" by sending 2 able bodies to fill-in just so they can say they provided 2 servers and 1 bartender as agreed. BEWARE!
When emailing Gigsalad the details of the issues and that "ABOUT LAST NIGHT" did NOT provide what was agreed upon, they completely disregarded all of it and took the vendors side saying, "However, we do not manage, endorse, or sanction the vendors on GigSalad. Our Worry-Free Guarantee only covers refunds in the event of a no-show or a vendor cancellation; we do not consider the quality of service during disputes."
Since "About Last Night" had promised me that the staff would have their FOOD HANDLERS LICENCE, I had requested that the funds that they have held at the time that I had paid the invoice prior to the event to be held until the supervisor was back in the office and available to speak with me regarding this PENDING dispute. They then pushed the availability date of the supervisor, saying they would be out of the office until Dec. 4th which is a contradiction to the previous employee telling me that they are away and will be back on Monday Nov. 27th. Another person in the Gigsalad disputes team reached out and told me that they paid "About Last Night" the remaining balance that they held this morning (Nov. 27th). Totally avoiding any responsibility nor accountability for the the valid issues presented to them, Gigsalad supervisor avoids you, and their "WORRY FREE GUARANTEE" is a joke and there is a MASSIVE GREY AREA which "ABOUT LAST NIGHT" and "GIGSALAD" seem so take advantage of and condone. On top of that "About Last Night" messaged me several hours after the event telling me that I owe more money. They completely avoided providing me with the FOOD HANDLER LICENCE for the fill-in wait staff and in my opinion "ABOUT LAST NIGHT" has breached the agreed contract, and GIGSALAD stands behind them.

If you do hire a service off this platform and you have any issues, Gigsalad will tell you that you can leave a REVIEW! What a joke...

I WOULD NOT RECOMMEND GIGSALAD TO ANYONE! BUYER BEWARE!

Also, I believe that since they are based in the States they are not a good fit to supply Canadians.