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I have used Gig Salad twice. The first time was a pleasure. The second time I had to cancel a few days after I booked the singer due to one of the guests being in the hospital for COVID. I in no way inconvenienced the performer, but they kept the whole $405 deposit. Be careful when booking if they ask for all of the money upfront. If you need to cancel, you WILL lose all of it.
I spent over $100 on the website and never received my order. It has been a month now and I cannot contact anyone in customer service. Stay away. Order their products on external sites like Amazon. They don't want your business and will take your money without giving you anything in return. It is a big scam.
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I am extremely disappointed with this service. I asked for a musician/instrumentalist and was...
Hi Paulette, thank you for sharing your experience. Many vendors set a non-refundable deposit because they rely on the booking as their source of income and cannot risk losing money in the case of a cancellation. They've likely turned down other events to take a booking and wouldn't have time to book something new to recoup those funds. We certainly advise that our users closely read the cancellation policy set by each vendor before booking and negotiate what's best for all involved. GigSalad does not set the policy and can only enforce what is agreed upon between the client and the vendor. We hope your guest has gotten better and that you're able to host another fun party in the future!