To be honest I have ordered twice from Golf Store Europe. My first order was delivered on time and with no problems. My next order was delayed. It was a Taylomade custom fit order and Golf Store Europe told me that Taylormade had some component issues. Being the sceptic I contacted Taylormade myself who confirmed what Golf Store Europe had told me. Although they advertise a 10 day turnaround on the site my order arrived after 14 days but this was a genuine enough situation as confirmed by Taylormade. Anyway I saved £120 on my order compared to what it would have cost me locally so it was worth the extra 4 day wait