Jerry J.

I would give zero stars if I could.

My wife has a 403B retirement account that was with a company that was acquired by Mass Mutual. She has been trying for over 4 months to get the funds transferred to an IRA that she has with Vanguard. She was sent form by Mass Mutual to complete, which she did, and then was told that she completed the wrong forms.
She was sent the missing page and was told to complete it and send it in, which she did. Then she was told no, she needed to start over and complete the complete packet of forms. To reach someone she is generally on hold for 30 to 45 minutes.

I used to be the trustee for a 401(k) plan when I was working. I have never seen such piss poor service when it comes to a retirement plan.

My alarm system has not worked for over a month. Called and was on hold so opted for an automatic call back. When I got the call back, I was played a recording apologizing, but that i would be on hold for a long time. (What is the point of a call back if you are going to put on hold?) The call back came at 11 pm and I fell asleep before someone came on the line.

I have tried several times to reach someone to fix the system without success.

I have been a long time Woodcraft customer. A few years ago I moved from Virginia Beach to the mountains so there is not a store near me. On a recent trip to visit her mom, I asked my wife to stop by a woodcraft and pick up an item. Unfortunately, the store staff placed the right item but the wrong size behind the counter for her. A month or so later I was making a trip with my grandson to his first major league baseball game and the route took us near the Woodcraft in Leesburg Va so I brought the item along to exchange it.

Despite having the correct size in stock, the Store Manager refused to exchange the item because it was not purchased at his store.

I have ceased doing business with Woodcraft. Mistakes happen and I have never seen a retailer who not exchange an time for the same item in a different size.