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jess a.

1 Level 1 Contributor
  • 3 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Travel

Member since June 2020

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3 Reviews by jess

Currently the world is going through a pandemic. I had a 5 month trip booked starting from 1st Aug with 26 accommodations booked. Thankfully only 1 through Prestigia. The rest are through Agoda and Wotif. All my accommodations were booked under ‘non-refundable'. Agoda and Wotif have contacted the hotels and they have agreed to waving that condition and refunding my money back. They have been great throughout the whole process.

But here we have Prestigia who will do absolutely NOTHING to help you during this time but keep your money. They have nothing in place for the pandemic. I have now contacted the hotel requesting my money back and informing them how Prestigia is treating me and other customers during this time.
I have been emailing them for weeks now to get my money back for 2 flights from Aug. No reply
I have read receipts on my emails and they are clicking on 'not read' and deleting them

Today i sent an email to the airline and CC Flyfar in. Telling the airline about the problem and Flyfar is profiting from the airlines during this time. I hope to get a reply in the next few days from Icelandair. Don't give up. Keep emailing them and CC the airline in so they know Flyfar is profiting from them
I had a flight booked with Vueling from Valenica Spain to Amsterdam on 5 Aug 2020. I live in Australian and they have put a ban on overseas travel during the pandemic. Vueling has done nothing to change their policies during this time to assist their customers. They suggested I change my flight, I do not live in Europe, I can't just "change" my flight, I live on the other side of the world. Europe was part of our 5 month world trip starting 1st Aug. We have 21 flights to cancel. All other airlines are issuing refunds during this time. Disgraceful company, do no book with them, they do not care about their customers. Spend the extra $$ and go with someone else

jess Has Earned 2 Votes

Jess A.'s review of FlyFar CA earned a Very Helpful vote

Jess A.'s review of Vueling Airlines S.A earned a Very Helpful vote

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