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Over two weeks usually three sometimes four weeks until inmate gets mail,letters sent last arrive first sometimes so nothing makes sense to inmate. Us mail is wayyyy faster! Don't believe them when they say it's mailed within 24 hours! Mail will be "processing for two weeks minimum if u send a photo!
Tip for consumers:
Mail surs in processing for two+ weeks and u can't send 2nd letter till first one is delivered so it's not unlimited mail and photos, it's more like 2 or 3 a month and they will take half a month to be delivered
Letters and photos are taking weeks and weeks to arrive if they get there at all and half the time the jail won't accept them anyway and Jr not even nktified
Hello Jessica,
I apologize for the difficulties you're experiencing with letters and photos reaching their destination on time, and the frustration of potential rejections by the jail. To assist you, could you please email us with your phone number and account name? We will investigate this matter for you. You can reach us at milly@pigeon.ly.
Thank you
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I signed up located my inmate but Pigeonly never sent the mail. I've been trying to call for 4...
Hello Jessica,
We appreciate you bringing this concern to our attention. We deeply apologize for any inconvenience you've experienced regarding our mail processing times and quantity. We understand the frustration caused by delays in delivering mail to your loved one. Rest assured, we are continuously striving to enhance our services and ensure prompt delivery of mail orders.
We also value your feedback regarding the limitation on sending a second letter until the first one is delivered. This restriction is largely based on the allowance set by the facility, as some locations have limits on the amount of mail an inmate can receive per day. If you find yourself unable to send a new order after three days, please don't hesitate to reach out to our customer service department for assistance at 1-800-323-9895, Monday to Friday, from 7 am to 4 pm, or via email at support@pigeon.ly.
We truly value your feedback and appreciate your patience as we work to address these issues.