I provided my medical history and requested an appointment for a uti. Within the minute the provider told me that my uti was complicated due to my two visits in the previous month, therefore he couldn't help me and I had to go see a doctor. This was not information I gave him. If he knew he could not help me then why take the call and charge me $56 for two minutes of telling me to seek care? When I tried to get s refund they said sorry no, that's the policy. Once you answered the call there's no refunds. They are absolute scammers and not there to help people with their medical issues.