Teladoc

I sent them a refill request in advance via their website with the name of the drug and pictures of my label and also the pharmacy I needed it sent to as well as the ordering doctor. They reviewed my chart and then decided to go ahead and call me and tell me they could not help me. I then asked the doctor to Not charge me and he hung up on me. They should let you know in advance if they're not going to be able to help you that way you can take your money and get your care elsewhere. They also know well in advance if it's something they are going to do or not so why call people back and charge them for no help whatsoever! Thanks, Neal.

Told me I didn't know my own body and I know I've got strep, and a chest infection and refused me the meds I know I need to get better. Needed antibiotics. I was refused.

Called in and set appointment. $49 later, Teledoc provider called me back and instructed me to perform home covid test and call back with results. When I did, I was informed that I would need another appointment and another $49 fee to complete my care. This is not about care, only about getting funds from my employer, then ripping me off for additional funds. In the end, in sick at home with no care. Thank you Teledoc, for what I'm sure is your standard of care.

I provided my medical history and requested an appointment for a uti. Within the minute the provider told me that my uti was complicated due to my two visits in the previous month, therefore he couldn't help me and I had to go see a doctor. This was not information I gave him. If he knew he could not help me then why take the call and charge me $56 for two minutes of telling me to seek care? When I tried to get s refund they said sorry no, that's the policy. Once you answered the call there's no refunds. They are absolute scammers and not there to help people with their medical issues.

I was charged $90 on my HSA card, but no services were rendered. I attended a booked session on March 7,2024, but the doctor never joined the session.

March 24,2024 I called for help with a double ear ache and all over generally feeling bad. Trying to connect was very difficult. Took several trys. Their system wouldn't let me hear the Dr. I explained I have a history of ear infections and am familiar with treatment. He ignored me. Insisted I had a sinus blockage that was affecting my ears. I'm 68. I know my health and my sinus cavity was normal. I also told him I can't take nasal sprays, they make me vomit. He argued. A patient firmly states nasal sprays induce vomiting and he argued and insisted? I gave up. Spoke to my long time pharmacist who agreed the spray would have induced vomiting and would have no affect on an ear infection/inflammation. Asked why that "dr" had prescribed. Waste of money and putting unnecessary chemicals in my body. He hadn't asked a list of meds I take. What if there had been an an adverse reaction or combination? This is dangerous-a man passing himself off as a medical Dr? Who was he? An actual medical Dr or perhaps some sub speciality not accustomed to ordinary issues? He also didn't ask many common questions. This service is questionable as they hired and used this man.

Was prescribed the wrong medication. Had to go to the Emergency room and get the right medication, or it could've turned fatal. Called them to see if they were gonna reimburse me for the lack of responsibility with my life, and they just read the disclaimer and said there's no one I could speak to above them. Go see a real doctor. Waste of $100.

Teladoc as a health platform lacks professionalism and expertise. Therapists on the platform are, for the most part, good. The technology is abhorrent. The response of Cust. Serv. And IT is pathetic.

The reason why you hate the US wealthcare system is embodied in that garbage teladoc: There is nothing good about this place. Their pseudo doctors don;t even diagnose you but they keep telling you what you have is beyond of what they can do - really? Is bronchitis beyond what you can do and if it is then you should collect canned food you worthless- the government should shut down this business and revoke all their degree mills.

The first time I used them was for a yeast infection, and they told me I needed to be seen in person and then hung up on me. The second time was earlier today, and needed to be seen for a sinus infection with lots of pressure and told me they couldn't prescribe me prednisone because I got it prescribed 3 months ago, wtf? And told me I should get an over the counter sinus pill, as if I hadn't already tried that lol.
So know my insurance is going to be charged for both these visits and they did absolutely NOTHING to help me.
Wow thanks for the great health care guys, really appreciate it.

I know Teladoc has a shares tumble over the years after COVID but now their response times are atrocious. Just over the last 2 or 3 days I have tried to reach a provider and have been in the queue for wait times in excess of 2 hours each time, resulting in my abandoning the session. These excessive wait times combined with provider no shows have made this service unusable

Generally I always have great experiences with Teladoc, and I am not one to ever complain especially about healthcare providers because I completely understand the stress but this guy was over the top horrible. I'm a travel nurse, I have met and interacted with many doctors during my 15 years of being an RN. The doctor I just encountered from Teladoc was literally the most dismissive, rude, and aggressive physician I have ever interacted with. I've been traveling for 10 years and every time I go to a different climate I always get sick with congestion and allergy type symptoms that ALWAYS turns in to a sinus infection and ear infection. I came to Wisconsin from Tennessee 2 weeks ago to work over the holidays and without fail about 5 days ago I started having symptoms. I started having drainage from my ear that happens literally EVERY SINGLE TIME. I know my body and I know what works but this doctor, after my waiting 8 hours for him to even call me, completely dismissed my concerns, yelled at me, told me I was wrong and that he couldn't do anything for me and for me to go to the Emergency Room. First of all doctors like him are one of the reasons why our ERs are so overwhelmed in this country. He could have easily managed my illness virtually but chose not to and completely refused care. It was like he was offended because I am a nurse advocating for myself. I've experienced this same illness multiple times and I know what helps and what doesn't. Instead of listening to me and taking me serious and having compassion he was incredibly rude, aggressive, dismissive, and honestly mean and intimidating. Men like him do injustice to our healthcare system. If he is that mad about his career then he should find another job. His name is * and I'm assuming he obviously practices In Wisconsin since that's where I am at right now.

*Personal information redacted by admin

I relocated from Buffalo, NY lived there my entire life up to 34 & am 35 now) w/ my husband & our 4 daughters down to Tampa, FL. After the struggle of switching everything to here, getting to appts is hard bc my husband works 6 (usually 7) days a week & we share a vehicle. Health Ins. Informed me of Telehealth options, & since Jaunary, I've been using it & have nothing but great experiences with each doctor, each appt. I highly recommend them & don't be concerned w/ privacy at all! Thx Teledoc!

The Teladoc.com site is not working; it keeps loading and loading. Phone support is very hard to hear because the phone keeps breaking, and the representative is not native.

Do not use for mental help. You will not receive a response, it will get canceled or the provider will not show for the appointment.

I have been contemplating making a review for a while but I figured, why not. About a week ago I had woken up from a very nice nap and upon waking up I sat up in bed and streched when suddenly I felt a sharp pulling pain in my upper back, now, I have a slipped disc in my middle back that usually only sends pain from the herniated disc downward so this pain was new to me. I figured I'll give it a day take a muscle relaxer for my slipped disc to see if I could just relax it and it'll go away. They next day I notice I can't move side to side unless I physically turn my whole body, red flag, so I schedule a Teladoc appointment so I could possibly get some insight to what might be going on and get a drs note for work the next day as I tend to lift objects of up 25 lbs and if I wanted to get better I knew it would be best if I had just rested and do whatever the doctor tells me to relieve pain. I was in no way drug seeking, I have prescribed pain meds for my back issues I've just never had anything muscular happen and honestly was in so much pain I just didn't know what to do because what I've been taking didn't provide much relief.

When it came time to get on the phone with Dr. Ta I was met with a very rude and condescending voice not asking but demanding my name and birth date. I'm aware this is to confirm my identity and have no issues providing that information, however, if you see someone is in pain it would be helpful to not be an absolute jerk. I shrug that off as it was late and I can cognitively empathize with on call, ER, urgent care type of drs especially at the end of the day. He then asked me what is wrong and I had told him the story I had previously mentioned, midway through my story he had interrupted me and in a condescending tone asked "you stretched in bed?" To which I replied "yes" he then continued on with his condescending remark "isn't that like uneven don't people usually stretch on the floor?" At that point I was unhappy, angry even, I asked for help and you're treating me like an idiot? I responded " yes me and literally everyone I know stretches in bed" he then just quickly responded "okay. What do you want from me?" At that point I had had it and just said " an excuse note I work hard labor and lift heavy objects" I didn't want his help anymore I wanted that note and for him to hang up so I could go in and get real help. Well….i did, I have a strained muscle in my upper back. Referal to PT and lidocaine patches as needed. It really didn't need to be that difficult, but he had made it that way.

So Dr. Ta, I hope you find a better profession where you can actually be useful to the people around you like you're supposed to be and if you can't do that, time to hang up your license and do something else. There was no need for your attitude and condescending nature. You're not making an impact and helping you're hurting.

The urgent care was great. He was easy to work with and it was quick yet thorough. However, I had significant issues with the website AND spent seven hours on the phone trying to get my prescription to be sent to the pharmacy. There is no escalation to talk with management, you are constantly transferred to a voicemail box with NO CALL BACK on multiple occasions. I will NEVER use this service again. I cannot urge you enough to NOT use this service. Even tried via chat in my account - no response 9 hours later. WORST SERVICE EVER. I was super kind and respectful to every customer service associate yet got transferred to voicemail and then hung up on with needing escalation.

I've used TeleDoc a few times now and it's so worth it to not have to actually go into a doctors office which can sometimes take hours. My last appointment got pushed back by 45 minutes but that's the great thing about this, I didn't have to sit around and wait in a lobby. I got to wait on my couch. Absolutely worth it.

I had a phone visit with Dr. Binh Lieu and he hung up on me because I questioned his opinion. I had more questions for him and click, he was gone. I will never use Teladoc again. They denied a refund because the doctor said he was done with the call. Can you imagine if Costco treated their customers like this? They would have none left.

Had the most incompetent unprofessional doctor on the call, Anthony Luis. The call lasted all couple minutes. He did not ask any questions, and the diagnoses he put in was the most ridiculous one, he did not even discuss with me. It seems as he was just rushing to send me off some place else and cut the call as soon as possible. 2 hours later received help I needed from Sesame. Would never use Teladoc again.

Was on the phone for 2-3 mins. Was not given any diagnosis or prescribed any meds. $45 no refund! Uh

I set up an appointment because I had been treating ringworm with an over the counter cream for 3 weeks and it wasn't working. I assumed it would be easy to explain how I have been treating the issue and get a referral for a prescription strength cream. Instead I paid 50 dollars for a "doctor" to call me and tell me everything I already knew about treating ringworm from a quick google search. I was then told I didn't need the prescription strength cream and to continue with over the counter medicine. It is insane that they are ok with charging people money for such subpar treatment. I feel totally scammed. You are better off using google than wasting your money on this company. 0 out of 10, I'll never use them again.

To even make it to the long list of therapists to choose from who will treat you like a check-list of symptoms, you will need to sign in; an impossible task since the "change your password" links don't work. The website will not recognize any new password despite following the process correctly. You can always try calling and listen to classical music keyed too high and a message every 30-seconds telling you that your wait time is 10-minutes...over the next 20-minutes until I decided to hangup and find real help.