I sent them a refill request in advance via their website with the name of the drug and pictures of my label and also the pharmacy I needed it sent to as well as the ordering doctor. They reviewed my chart and then decided to go ahead and call me and tell me they could not help me. I then asked the doctor to Not charge me and he hung up on me. They should let you know in advance if they're not going to be able to help you that way you can take your money and get your care elsewhere. They also know well in advance if it's something they are going to do or not so why call people back and charge them for no help whatsoever! Thanks, Neal.