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Their return policy is truly awful, as well as their shipping. They tell you it will deliver on a specific date but that is never accurate, and generally it takes over a month for items to arrive. They don't do refunds and will give partial credit back, so if you need to try something on it's basically useless unless you want to wait months to get the size you need. Quality isn't even amazing especially for the price. Avoid buying here there are so many places that have better and cheaper dresses with a legit return policy.
Tip for consumers:
Shipping is awful as well as returns and customer service
Products used:
Dresses, 2 piece set
Jessica S.'s review of Lucy in the Sky earned 2 Very Helpful votes
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A lot of back an forth emailing is required to get things right. I wrote an email that I wanted...
My dress didn't even come after a whole month after, and there is no tracking number after the...
Hi Jessica,
Thanks for your feedback. We apologize for your disappointment. If you need help with a return please reach out to us at resolution@lucyinthesky.email so that we can help you out with this issue.
- Kate